If you are not satisfied with your purchase, or there’s a problem with your jewel, you can return your item within 14 days of receiving your order by following the returns process below.
Please note we do not accept returns on worn items and customized jewels. However exceptions will be made if the earrings are unworn and we are contacted as soon as your order is received.
If you wish to return your purchase please contact me at info@bd-jewellery.com quoting your order number.
Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
International Returns: Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.